Skip to main content Support offers support based on your needs and urgency. Whether you have a quick question or a more urgent issue, we've got you covered. Check out the support options below and click the links for more information.

Platform support

Whether you are a Professional or Enterprise Edition customer, you will always benefit from our Enterprise-grade platform operations. Secured, monitored, and managed 24*7 all year round with an uptime of 99.95% and fully SOC2 Type 2 compliant. For Platform alerts, please subscribe to the status page.

Customer support

As a customer, you have access to all the resources necessary to optimize your data operations most effectively.

Get engaged with our Community

Start your support journey with our community. Join conversations, ask questions, and get answers on the DataOps Community site. Additionally, search for answers in our DataOps Knowledge Base, explore our extensive DataOps Documentation, learn about through our DataOps Academy, and find information about DataOps Product Updates and DataOps Blogs.

Learn what's new

To get updated on the changes in each monthly release, visit the DataOps Release Notes section.

Contact the Support Team

If you have any questions, think you have found a bug, or have a feature request, or need to share sensitive (project) information, you can contact us:

  • Customer Support: offers support Monday to Friday between 6 am and 6 pm GMT, excluding UK holidays. For support-related questions, contact our Support Team by email. You can find more information on support coverage on our SLA page.
  • Customer Portal: Customers can access our Customer Portal. The portal allows you to create your support tickets and track their progress. Visit our Support Portal.

Customer support documentation

Check out the Customer Support documentation to learn more about the support flow.

Support statements

Find answers to questions in our standard support statements and take note of the weekly maintenance window.